FivePointFive Refund & Subscription Policy
Overview
FivePointFive is committed to providing a positive experience for all users. As we offer subscriptions through both Apple App Store purchases and direct web purchases, refund eligibility and billing management may differ depending on where the subscription was purchased.
Please review the relevant section below based on your purchase method.
1. App Store Purchases (Apple)
Billing & Payments
Subscriptions purchased through the Apple App Store are processed directly by Apple.
This means:
- Apple manages billing
- Apple manages subscription renewals
- Apple manages refunds
Unfortunately, this means FivePointFive is unable to directly issue refunds for App Store purchases ourselves.
Free Trials
Certain subscription plans may include a free trial period before becoming a paid subscription.
To avoid being charged:
subscriptions must be cancelled before the trial period ends.
Subscriptions can be managed through:
iPhone Settings → Apple ID → Subscriptions
Certain promotional or discounted offers may not include a free trial. This will always be clearly shown before purchase.
Requesting a Refund From Apple
Refund requests for App Store purchases must be submitted directly to Apple.
You can request a refund by visiting:
Or on iPhone:
Settings → Apple ID → Subscriptions → FivePointFive → Report a Problem
Apple generally reviews requests quickly, particularly when submitted shortly after purchase.
2. Web Purchases (Processed by Paddle)
Billing & Payments
Subscriptions purchased directly through the FivePointFive website are securely processed through Paddle, our authorised payment and billing provider.
Paddle manages:
- payment processing
- subscription renewals
- taxes/VAT
- and certain refund processing functions
By purchasing a subscription through our website, users agree to:
- recurring billing unless cancelled before renewal
- the pricing displayed at checkout
- and any free trial or promotional terms shown during purchase
Managing or Cancelling Paddle Subscriptions
Users who subscribed through the FivePointFive website via Paddle can manage, cancel, or request support relating to their subscription by visiting:
Cancellation prevents future renewals but does not automatically generate refunds for the current billing period.
Web Free Trials
Where applicable, free trials for web subscriptions must be cancelled before the trial ends to avoid being charged.
Subscriptions can be cancelled through Paddle.
Refund Eligibility - Web Purchases
For all subscriptions purchased through our website and processed via Paddle, we offer a 48-hour cooling-off period from the time of purchase with a no-questions-asked refund policy.
Eligible refunds approved within this period may be processed directly through Paddle here:
Outside of this cooling-off period, refunds are generally not provided, although we may still review exceptional situations on a case-by-case basis, including:
- technical issues preventing access
- duplicate purchases
- accidental purchases
- billing errors
- onboarding or account-related issues significantly affecting usage
We always aim to approach these situations fairly and reasonably.
For any additional support please contact us on:
Or visit:
3. Subscription Cancellations
Subscriptions can be cancelled at any time.
Cancellation prevents future renewals but does not automatically generate refunds for the current billing period unless otherwise required by applicable law.
4. Wearables & Third-Party Integrations
FivePointFive integrates with selected wearable and health platforms.
Compatibility and available features may vary depending on:
- device type
- operating system
- beta feature availability
- region
- and third-party platform limitations
Certain integrations or features may still be in active development or beta testing.
5. Delivery Policy
FivePointFive provides immediate digital access to premium Services once a subscription has been successfully activated.
No physical products or shipping are associated with the platform.
6. Chargebacks & Payment Disputes
If you believe a charge has been made incorrectly, we strongly encourage you to contact us first before initiating a chargeback or payment dispute.
In many cases we can resolve issues quickly and directly through our support team.
Fraudulent or abusive chargebacks may result in suspension or termination of access to the Services.
7. Currency & Taxes
Prices are displayed in local currency where possible based on:
- device settings
- billing provider
- and geographic region
Applicable taxes or VAT may be included or added at checkout depending on local regulations.
8. Policy Changes
FivePointFive reserves the right to update or modify this policy at any time.
Any updates will be posted on our website and/or within the App.
9. Contact Us
For any billing, subscription, or refund-related support, please contact:
Our Philosophy
FivePointFive is built to help athletes improve endurance, breathing efficiency, recovery, and performance through science-first respiratory training.
We value fairness, transparency, and user trust, and always aim to handle support and billing matters reasonably and professionally.